The Best 23 Live Chat and Help Desk Software

Chat

Online live chat is the great option and best service for online customers with live support because it includes help desk software and web analytics functionality as well. It is an excellent way for startup customer who starts the business and gets trouble. In addition, live chat has the capability to give the convenient and right answers that customers want. So, they can use live chat support software for resolving issues. Live support software is also known as online chat applications that provide online support to startup for their business. There is some software that used to provide instant assistance to visitors on a website. It is mainly used for text based communication, services like voice, helpdesk, video, CRM systems along with the text chat. There following are well-known and top live chat software that can be used to help clients on real time.

  1. LiveChat

LiveChat is an application that is also the best live chat and premium help desk software. It helps to provide real time assistance to customers that enhance client’s satisfaction. The software is available for Mac, Windows, iPad, iPhone and Android.

Features:

  • Web-based application platform
  • Desktop applications platform
  • Chat statistics reports available
  • Platform for multi-site
  • Works on mobile devices
  • Various chat tools
  • Wonderful customization with many tools
  • Engaging customers by many ways
  • Reports and analytics statics
  • E-commerce tools
  • Ticketing system
  • Team management
  • Visitors tracking
  • API (Application Program Interface)

Services: Free (30 days trial)/Paid

Website: https://www.livechatinc.com

  1. Zopim

Zopim is the chat application that is the fastest way to connect with customers. Zopim helped to thousands of businesses that connect with their customers every day. Zopim works with almost every browser, IM client and mobile phone. So, customers can enjoy the flexibility to give live support from anywhere.

Features:

  • It is a web-based application
  • Provide chat statistics reports
  • Multiple operators
  • Engage your customers using proactive chat
  • Track and monitor your website visitors
  • Powerful metrics at your fingertips
  • Put all your customer conversations in one place
  • It works for customers on mobile devices
  • Give chat transcripts
  • Facility for offline messages
  • Multi-site platform
  • It provides international support
  • Great proactive chat triggers
  • If one operator not take chat then it transfer to another operator
  • API (Application Program Interface) platform

Services: Free (14 days trial)/Paid

Website: https://www.zopim.com

  1. Olark

Olark is the wonderful and helpful way for startup that talks with their customers to provide solution about sales and support. Olark gives the answers of customers immediately that they need and make easy for you.

Features:

  • Web-based application
  • Works on mobile devices
  • Desktop applications
  • Integrate with the software you love
  • With flexible customization
  • Available chat statistics reports
  • Multiple operators
  • Offline messages service
  • Multi-site service
  • API – Application Program Interface
  • Provide conversation record
  • Globally support software
  • Provides proactive chat triggers
  • Transfer to another operative
  • Cobrowsing facility
  • Visitor monitoring

Services: Free (14 days trial)/Paid

Website: https://www.olark.com

  1. P3chat

P3chat is wonderful and great software for live chat. It is Skype, ICQ, Google Talk or any XMPP/Jabber based chat program. It is the best support for multiple Instant Messenger clients. It is an easy way to connect and take great live support experience.

Features:

  • Works on mobile devices
  • The software provides chat statistics reports
  • Customization for multi-site
  • Web-based application
  • Proactive chat initiation
  • Manage operator workload
  • Rich web client with active invitations
  • Canned responses
  • Manage operator workload
  • Recognizes regular visitors
  • Multiple operators application
  • Provide conversation transcripts
  • Send offline messages
  • Desktop applications
  • Support worldwide
  • API – Application Program Interface
  • Transfer easily to another operator
  • Proactive chat triggers

Services: Free (14 days trial)/Paid

Website: http://p3chat.com/

  1. Userlike

Userlike is a live chat platform that offers live chat software for several websites. You can chat by browser chat client from Userlike dashboard and also from an IM client from your desktop and smartphone.

Features:

  • Web-based application for live chat
  • Optimized for mobile
  • Desktop applications for live chat
  • Chat statistics reports obtainable
  • Multiple operators platform
  • Conversation transcripts available in this software
  • Offline messages services
  • Multi-site supporter
  • Worldwide support services
  • Move to another operator
  • Proactive chat triggers
  • Visitor monitoring
  • API application program interface
  • Video chat

Services: Free/Paid

Website: https://www.userlike.com

  1. iAdvize

iAdvize is an excellent and huge live chat support solution that make able to communicates in real-time with online visitors. The customer service solution includes:

  • Web-based application
  • Behavioral targeting
  • Desktop applications
  • Cobrowsing
  • Video chat
  • It works for customers on mobile devices
  • API (Application Program Interface)
  • Chat statistics reports available
  • Multi-site
  • Conversation transcripts
  • Native mobile application
  • Multiple operators
  • Offline messages
  • Globally support
  • Transfer to another operator
  • Proactive chat triggers
  • Visitor monitoring

Website: http://www.iadvize.com/

  1. eAssistance Pro Live chat Solution

It is the great way of live chat solution that helps online businesses to connect in appropriate way. It provides better communication that is the key to achievement and gives ultimate and better business. This software provide following features:

Features:

  • Live chat
  • Spell checker
  • Visitor monitoring
  • Secure & reliable
  • GEO mapping
  • Customization
  • Traffic stats
  • Multilingual
  • Dual operator consoles
  • Unlimited website license
  • Multi-instance login
  • Auto-chat invitation
  • Auto responder
  • Automatic chat distribution
  • SMTP server settings
  • Chat operating hours
  • Advance reports
  • Facebook integration
  • Pre-type messages

Service: Free (15 days trial)/Paid

Website: https://www.eassistancepro.com/

  1. Smartsupp FREE Live Chat

It is a free live chat solution with visitor recording with unlimited agents and chats. If your customer is on your website right now then chat with them and see what they are doing on your website.

Features:

  • Chat with visitors in real-time
  • Record screens of your visitors
  • Supported platforms available
  • Chat with visitors from anywhere using your mobile devices
  • Adjust Smartsupp to match your webdesign
  • Increase sales with auto-messages
  • Track impact on sales in Google Analytics
  • Cobrowsing

Service: Free/Paid

Website: https://www.smartsupp.com

  1. SnapEngage

SnapEngage is an easy and streamlined service for live chat. So, anyone can connect with your visitors and enhance your conversion. The live chat option is the best with your visitors from favorite direct messenger or mobile device.

Features:

  • Intelligent integration
  • Look and feel customization
  • Mobile app for iOS and android
  • SMS chat
  • File exchange
  • Secure data – PCI compliance
  • Mobile-optimized
  • HIPAA compliance
  • Awesome support
  • Post chat surveys
  • Advanced chat portal
  • Proactive invitations
  • Unlimited sites
  • Agent picture
  • Simple offline form
  • Co-Browsing
  • Multi-Widgets
  • Expandable
  • Google analytics integration
  • Real time activity monitoring
  • Facebook fan page chat

Service: Free (15 days free trial)/Paid

Website: https://snapengage.com/

  1. Watcheezy

Watcheezy is the top solution to cleverly invite internet users to chat. This solution allow clients to connect in dialogue using suitable communication channel such as proactive chat, call back and live chat. It provides excellent and proficient personalized navigation knowledge.

Features:

  • Web-based application
  • Desktop applications
  • User tracking
  • Prospect targeting
  • Prospect identification
  • Proactive chat
  • Click to chat
  • Web call back
  • Reporting and analytics
  • Unified back office
  • Design
  • Multichannel – Multisupport
  • API

Service: Free (15 days free trial)/Paid

Website: https://watcheezy.com/

  1. HeyBubble

HeyBubble is one of the best cloud-based software that is mobile compatible and includes the most usual tools all over the web. It is wonderful live support software for small and medium businesses. It allows you track visitors in real-time, connect with them to chat for good customer service.

Features:

  • Very easy setup
  • Chat with your website visitors using Skype and your usual IMs
  • Incredibly useful analytics to improve your performances and convert visitors at critical steps
  • The most complete, intuitive, flexible and affordable tool for SMBs and start-ups
  • Talking to your visitors, a new way to sell on the web
  • Customize your chat window to match your websites look
  • Organize your agents into groups, route chats to the most appropriate agents
  • Initiate conversation automatically with your customers before they leave
  • Our tools will give your customers a great experience
  • Keep using your usual Instant Messaging Systems
  • Chat using your phone or tablet

Service: Paid

Website: https://www.heybubble.com/

  1. HelpOnClick

The HelpOnClick is great software that allows seamless communication with customers and scenario. It is easy to use interface, easily organized tickets list, various tracking and collaboration options. You will have all messages answered correctly and on time.

Features:

  • Simple setup for a quick start
  • Match the look and feel of your website
  • Communicate with your customers and your staff in one place
  • Build effective teamwork
  • Take control of your emails
  • Provide instant support to your customers
  • Manage your team in an efficient manner
  • Extend the software to meet your needs
  • Meet standards of your service level agreement
  • Monitor website traffic in real time
  • Chat using your favorite platform and device
  • Review the chat history at any time
  • Integrate live chat with your social media accounts
  • Your data is safe and secured with our advanced data center and advanced SSL connection
  • Efficiently communicate with your customers

Service: Paid

Website: https://www.helponclick.com

  1. Pure Chat

Pure Chat was born with an easy principle that helps entrepreneurs and small teams for better conversations through the leads and customers. Pure Chat is an excellent tool that turns visitors into customers with live chat software for business.

Features:

  • Engage website visitors
  • Capture more leads
  • Work as a team
  • Build relationships and track results
  • Multi-chat management
  • Proactive chats & triggers
  • Chat transcripts
  • Chat box assignment
  • Hosted chat boxes
  • SSL security
  • Set your schedule

Service: Free/Paid

Website: https://www.purechat.com/

  1. MyLiveChat

MyLiveChat is a faster and an excellent way to connect with your customers. With the help of this software your customers can chat with you. If you are searching for a live chat option then choose My Live Chat version that is the perfect and superb way to go.

Features:

  • Multiple simultaneous chat sessions
  • High reliability, scalability and high load support
  • Customizable visitor popup messenger
  • Receive an alert
  • Chat live with visitors using SSL (Secure Sockets Layer)
  • Spell checker
  • Canned responses
  • Proactive chat
  • No additional software is needed
  • Compelling end-user experience
  • Fast response time even on a slow connection
  • Email chat transcript for visitors
  • Match with your site design
  • Offline messaging delivery
  • Full integration with an existing user profiles database

Service: Free/Paid

Website: https://mylivechat.com/

  1. Live Zilla

LiveZilla is an independent open source live chat and help desk software. It is the best customer support software, substantial and flexible platform. Live Zilla is the most effective and enhance way to chat with customers and visitors of website.

Features:

  • Easy-to-use, flexible and powerful help desk software
  • Ticket system and help desk
  • Real-Time visitor monitoring
  • Mobile access
  • Multi-Website support
  • Operator client software for windows
  • Server admin console for windows
  • Customization and branding

Service: Free/Paid

Website: https://www.livezilla.net

  1. Jivochat

JivoSite is an expert and proficient live chat for websites that particularly designed to enhance online sales. It assists you to increase conversion and raise the standard order importance. It makes chatting easy and effective with the customers and it also developed apps for computer.

Features:

  • Provide visitor complete information about the visitor
  • Customer can quality ratings like positive or negative rating to agent work quality during the dialog
  • You can identify the reason of the chat window with suitable automatic action scripts to make simpler
  • Agent can observe the visitor typing a chat message in real time
  • Agents can send files to website visitors by easily dragging and dropping them
  • Agents can block customers that behave improperly
  • Quick phrases
  • Spell check before sending messages to the client
  • Web calls
  • Chat transcript to email
  • Away mode ability

Service: Free/Paid

Website: https://www.jivochat.com/

  1. OnlineChatCenters

OnlineChatCenters is an objective to set industry standard of business-based websites and provide lives chat support. OnlineChatCenters provide most and completely featured online chat support system.

Features:

  • Multiple operators/users
  • Multiple websites/departments
  • OCC agent desktop software (Windows & Mac)
  • Custom chat invitations
  • OCC agent for the web
  • Customizable chat windows with 12 color themes
  • Supervisor monitoring and interaction
  • Real time language translation
  • Customizable banners
  • Technical support via chat & email
  • Co-Browsing with Real-Time mouse tracking
  • Customizable email templates
  • Visitor information & geo-location
  • Customizable sound notifications
  • Customizable window titles
  • Dashboard statistics

Service: Free/Paid

Website: https://www.onlinechatcenters.com

  1. LiveSupporti

It is excellent live support chat software for your website and an essential live chat service that engages with clients. It assists you to chat with website visitors. The integration is extremely simple just add a particular line with code snippet to website and start chat with your customers.

Features:

  • Very easy setup
  • Embedded live chat
  • Customizable colors option
  • Multilingual support
  • Custom dimensions
  • Multiple agents support
  • Share files
  • Desktop notifications
  • Offline messages
  • Send chat transcripts
  • Transfer visitor to other agents
  • Advanced user statistics

Service: Free/Paid

Website: https://livesupporti.com/

  1. ClickDesk

ClickDesk helps you to cooperate with website visitors in multiple ways like help desk, live chat, voice and social. It is an awesome live chat experience for web visitors and agents. This live chat software works on every laptop, desktop, mobile device and tablet.

Features:

  • Easy Setup
  • Beautiful and customizable
  • Take chats on IM
  • Integrated help desk ticket management
  • Live support software to boost social traffic
  • Chat reports and performance graphs
  • Live chat map with real-time filters

Service: Paid

Website: https://www.clickdesk.com

  1. Live2Support

Live2Support is the simple, easy and best way to connect and convert website visitors into customers. It resolves customer problem quicker. You can add live chat support easily on websites. Easily copy-paste Live2Support code on the webpage and start chatting with customers within a minutes.

Features:

  • Easily embed chat
  • Chat via web interface
  • Chat using iPhones, Mac, Windows etc
  • Grow leads and get more sales
  • Runs on any web browser and OS
  • Works perfectly on mobiles and tablets
  • Record & track offline messages
  • Department based & multi-lingual chat
  • Get chat, operator & other reports
  • Integrate with popular tools
  • Ready made chat templates
  • Customize chat window
  • Real-time visitor monitoring
  • Post-chat feedback surveys
  • Google Analytics & Adwords
  • Monitor real-time chat sessions
  • Feedback,surveys & ratings
  • Operator performance reports

Service: Free (15 days free trial)/Paid

Website: https://www.live2support.com

  1. Kayako

Kayako is easy customer service software that levels with your business. Kayako is easy, scalable customer service software where you can get everything in one place, regardless of how huge you get. It engages to the help desk and provides tools that they want to actively support many customers at one time.

Features:

  • Live target your ideal customer
  • Invite visitors to chat automatically
  • Intelligently pre-route chat requests
  • Capture calls in the help desk
  • The magical click-to-call button
  • Canned responses
  • Supervisor mode
  • Keyboard shortcuts
  • Agent skills
  • Customer satisfaction
  • Reporting and insights
  • Connect with customers from anywhere

Service: Paid

Website: http://www.kayako.com/

  1. Velaro

Velaro is a top, award-winning platform that works with large and small companies and provides packages in minimum budget. It makes sure ensuring that customers get the best chat knowledge possible. In other words, Velaro is the robust live chat software that is totally customizable tool.

Features:

  • Click-to-Chat/Click-to-Call
  • Unlimited sites
  • Fully customizable
  • Social logins
  • Inline/Pop-Up chat windows
  • Proactive chat invites
  • Geo & content targeting
  • Mobile support
  • Multi-Site engagement

Service: Paid

Website: http://www.velaro.com/

  1. WebsiteAlive

WebsiteAlive is an advance thinking online communications source that dedicated to making modern, customizable and unique knowledge for consumers and businesses. It is easy to use chat interface that supports up to 20 multiple chats, tab-enabled for enhanced effectiveness.

Features:

  • User-friendly chat interface
  • Internal operator chat
  • Multiple departments
  • Customizable features create a seamless online experience
  • Customize without coding with our easy-to-use user-interface editor
  • Supports Android & iOS Apps, Google chrome extensions and Mac & PC Desktop applications

Service: Free (30 days trial)/Paid

Website: https://www.websitealive.com/

Kamlesh Mourya

Author: Kamlesh Mourya

Kamlesh Mourya is the director of 7eyetechnologies; an India based IT Company that provides services web development, designing and online marketing. Kamlesh occasionally blogs about social media.

2 thoughts on “The Best 23 Live Chat and Help Desk Software”

  1. Hi Pappu,

    This is a wonderful, well research list. Did you know that the major social networks now want to become the go-to platform for B2C messaging?

    At Zotabox we have developed a Facebook Live Chat tool and a mobile social messaging bar for any website to allow it’s customers to connect with them via Messenger, Skype, SMS, phone or email.

    It would be wonderful if you took a second to check us out and tell us if you think our tools are useful for small business.

    Thanks again for your wonderful article.

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